At bouncingball, entertainment is the goal — and that only works when you play responsibly. This page outlines our commitment to safe gaming for every player in the Philippines, the tools available to help you stay in control, and where to turn if you ever need support. We believe that informed players make better decisions, and we are here to help every step of the way.
This policy applies to all registered players on the bouncingball platform. Players must be 21 years of age or older to participate.
Gaming should always be a source of enjoyment — never stress, debt, or harm.
bouncingball strictly enforces the minimum age requirement of 21 years for all players in the Philippines, in line with local gaming regulations. Every new account goes through an identity and age verification process before full access is granted. We may request valid government-issued identification at any point during your account lifecycle. If we have reason to believe a player is underage, the account will be suspended immediately pending review. We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing gaming platforms. Protecting young people is a responsibility we take seriously, and we will never compromise on this standard.
You can set daily, weekly, or monthly deposit limits directly from your account settings to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Reducing your limit, on the other hand, takes effect right away — because we always prioritise your financial wellbeing over platform revenue. These tools are designed to give you full control over how much you put into your account at any given time. We strongly encourage all players to set a limit from the moment they register, even if they feel confident about their spending habits. Small guardrails today can prevent bigger problems down the road.
Losing track of time is one of the most common ways recreational gaming can drift into problematic territory. bouncingball offers session time reminders that alert you when you have been playing for a set duration, giving you a natural pause point to step back and reassess. You can configure these reminders in your account preferences to suit your own schedule and habits. When a reminder appears, you are always free to continue — but the prompt itself is a valuable moment of reflection. We recommend setting a session limit that aligns with your daily routine, so gaming stays a leisure activity rather than a time sink. Consistent check-ins with yourself are one of the simplest and most effective responsible gaming habits you can build.
If you feel like you need some distance from the platform, our Take a Break feature lets you pause your account for a period of your choosing — from 24 hours up to several weeks. During a break, you will not be able to log in, place bets, or access your account in any way. This is a voluntary, self-initiated tool that you can activate at any time from your account settings without needing to contact support. When the break period ends, your account is automatically restored with all your preferences intact. Taking a break is not a sign of weakness — it is a smart, proactive move that many responsible players use regularly. We make it as easy as possible to step away whenever you feel the need.
For players who feel they need a more extended period away from gaming, self-exclusion is available as a stronger, longer-term option. Self-exclusion can be set for periods ranging from six months to a permanent closure, depending on your needs. Once self-exclusion is activated, your account is locked and you will not be able to reopen it until the exclusion period has fully elapsed — and in the case of permanent exclusion, the account is closed entirely. We will also make reasonable efforts to ensure you do not receive any marketing communications during your exclusion period. To activate self-exclusion, contact our support team directly or use the option available in your account settings. We handle all self-exclusion requests with care, confidentiality, and without judgment.
Your account dashboard gives you a clear view of your gaming activity, including your betting history, deposit and withdrawal records, and time spent on the platform. Reviewing this information regularly is one of the most effective ways to stay aware of your habits and catch any patterns that concern you early. We present this data in a straightforward format so it is easy to understand at a glance, without needing to dig through complicated reports. Transparency about your own activity is a cornerstone of responsible gaming, and we are committed to making that information accessible. If you notice anything in your history that worries you, our support team is available to discuss your options. Knowledge is the first step toward staying in control.
Awareness is the first step. Here are some signs that it may be time to pause and seek support.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It often develops gradually, which is why recognising the early warning signs is so important. The following are common indicators that gaming may be having a negative impact on your life or the lives of those around you.
If any of the signs above feel familiar, please know that help is available and that reaching out is a sign of strength, not weakness. Many players in the Philippines have successfully managed their gaming habits with the right support in place.
You can start by using the self-assessment tools and account controls available directly on the bouncingball platform. Our support team is also available to guide you toward the right resources without judgment.
For professional help, organisations such as the Philippine Amusement and Gaming Corporation (PAGCOR) provide responsible gaming resources and referral services for players who need additional support beyond what a platform can offer.
Our support team is ready to assist you with any responsible gaming tools, account controls, or general questions. You can also visit our FAQ page for quick answers, or head to your account to set limits and review your activity right now.