At bouncingball, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have as a player based in the Philippines. We encourage you to read this page in full before registering an account.
Last updated: 2025. This policy applies to all users of the bouncingball platform. Continued use of the platform after any update constitutes acceptance of the revised policy.
A clear breakdown of the personal data we gather and the purpose behind each type.
When you register on bouncingball, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. This information is required to comply with Philippine regulations and to ensure that only eligible players aged 21 and above can access the platform. We may also ask for a selfie or additional documents during enhanced verification checks. Your identity data is stored securely and is never shared with third parties for marketing purposes. We only use this information to verify who you are, protect your account, and meet our legal obligations. If your details change, you can update them by contacting our support team.
We record details of every deposit, withdrawal,and bet activity linked to your account, including amounts, timestamps, payment method types, and transaction reference numbers. This data is essential for processing your financial requests accurately, resolving any disputes, and producing the account history you can review at any time. We do not store full card numbers or full bank account details on our servers — sensitive payment credentials are handled by our regulated payment processing partners. Transaction records are retained for the period required by Philippine financial regulations and anti-money laundering rules. If you notice any discrepancy in your transaction history, please contact us promptly so we can investigate. All financial data is encrypted in transit and at rest using industry-standard protocols.
When you access bouncingball from your mobile browser or any device, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session duration. We also log which pages you visit, how long you spend on each section, and the features you interact with most. This data helps us optimise the platform for the devices most commonly used by players in the Philippines, fix technical issues faster, and improve the overall experience. Usage data is analysed in aggregate and is not used to build individual advertising profiles. We may use your IP address to apply geographic access controls in line with our licensing requirements. This information is retained for a limited period and is not sold to any third party.
Any messages you send to our support team — whether by email or through the platform's contact channels — are stored so we can track the progress of your enquiry and provide consistent assistance. We keep a record of the issue raised, the responses provided, and the resolution reached, which helps us improve our service quality over time. These records may also be reviewed internally for training and quality assurance purposes. We will never share the content of your support communications with unrelated third parties. If you contact us about a sensitive matter such as responsible gaming or account security, those records are handled with additional care and restricted access. You may request a summary of your support history at any time by contacting us directly.
We may infer your approximate location from your IP address to verify that you are accessing the platform from the Philippines and to comply with applicable jurisdictional requirements. We do not request or use precise GPS location data from your device. Location signals are used solely for access control and regulatory compliance — they are not used for targeted advertising or sold to data brokers. If you use a VPN or proxy service that masks your true location, this may affect your ability to access certain features of the platform. We retain location-related access logs for the minimum period required by our compliance obligations. Any changes to how we use location data will be reflected in an updated version of this Privacy Policy.
bouncingball uses essential cookies and session tokens to keep you logged in, remember your preferences, and maintain the security of your session while you are active on the platform. These are strictly functional and are not used to track your activity across other websites. We do not use third-party advertising cookies or cross-site tracking technologies. Session tokens expire automatically when you log out or after a period of inactivity, reducing the risk of unauthorised access. You can manage cookie settings through your browser, though disabling essential cookies may affect the functionality of the platform. For more detail on how cookies work on this platform, please refer to the relevant section of our FAQ page.
You are in control of your personal data. Here is what you can ask us to do.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. If you would like your data transferred to another service provider where technically feasible, you may also request this. To submit an access request, contact us using the email address listed in the footer of this page. We will verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party. There is no fee for a standard access request, and we aim to respond within 30 days of receiving your verified request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. This is particularly important for identity and contact details, as errors could affect your ability to access your account or receive important notifications. You can update basic details such as your email address or mobile number directly through your account settings. For changes to identity documents or date of birth, please contact our support team and provide the relevant updated documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate also helps us serve you better and process transactions without unnecessary delays.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine financial regulations and anti-money laundering laws, even after your account is closed. We will inform you clearly of any data that cannot be deleted and the reason why. Deletion requests are processed after all outstanding transactions and compliance obligations have been resolved. Once data is deleted, it cannot be recovered, so please ensure you have saved any records you need before submitting a request. To request deletion, contact us at the email address shown in the footer.
You have the right to object to certain types of data processing, including any processing based on our legitimate interests where you feel your rights and freedoms override those interests. You may also request that we restrict processing of your data in specific situations — for example, while a correction request is being reviewed. We will honour valid objection and restriction requests and inform you of the outcome within a reasonable period. If we are unable to comply with your request due to a legal obligation, we will explain the reason clearly. These rights are in addition to, and do not replace, your rights under the Responsible Gaming tools available on the platform. We are committed to handling all such requests fairly and transparently.
We keep sharing to a strict minimum. Here is a transparent overview of our data-sharing practices.
To process your deposits and withdrawals, we share the minimum necessary financial information with our regulated payment processing partners. These partners are contractually bound to handle your data securely and may only use it for the specific purpose of completing your transaction. They are not permitted to use your data for their own marketing or to share it with unrelated parties. All payment partners we work with are required to maintain security standards appropriate for handling financial data. We review our payment partners regularly to ensure ongoing compliance with data protection requirements. If you have a question about a specific payment method, the FAQ page may have the information you need.
We are required by Philippine law to share certain information with regulatory bodies, law enforcement agencies, and financial intelligence units when legally obligated to do so. This includes reporting suspicious transactions under anti-money laundering regulations and responding to lawful requests from government authorities. We do not share data with authorities beyond what is legally required, and we will notify you of any such disclosure where we are legally permitted to do so. Compliance with these obligations is non-negotiable and forms part of our commitment to operating a safe and legitimate platform. All disclosures to authorities are documented internally and handled by our compliance team. We take these obligations seriously and cooperate fully with lawful investigations.
To verify your identity and age, we may use third-party identity verification services that cross-reference the documents you provide against official databases. These partners are bound by strict data processing agreements and are only permitted to use your information for the purpose of completing the verification check. The results of the verification are shared back with us, but the underlying documents are handled in accordance with the partner's own certified data protection practices. We select identity verification partners that hold appropriate certifications and comply with applicable Philippine data privacy laws. If your verification is unsuccessful, you will be informed of the reason and given the opportunity to provide alternative documentation. Your identity documents are never used for any purpose beyond account verification.
Security is not optional — it is a core part of how bouncingball is built and maintained.
We use industry-standard encryption to protect your personal data both in transit and at rest. All connections to the bouncingball platform are secured using HTTPS, ensuring that data exchanged between your device and our servers cannot be intercepted by third parties. Access to personal data within our organisation is restricted on a need-to-know basis — only staff members who require access to perform their specific role are authorised to view sensitive information. We conduct regular internal reviews of our data handling practices and security controls to identify and address potential vulnerabilities before they can be exploited. Our systems are monitored continuously for unusual activity, and any suspected security incident triggers an immediate response protocol. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data breach notification requirements.
You also play an important role in keeping your account secure. We strongly recommend using a unique, strong password for your bouncingball account and never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact us immediately so we can take protective action. Enabling any available account security features, such as login notifications, adds an additional layer of protection. For guidance on account security best practices, visit our FAQ page. Together, we can ensure your experience on the platform remains safe and enjoyable.
If you have any questions about how bouncingball handles your personal data, or if you would like to exercise any of your data rights, our FAQ page is a great starting point. You can also register for a free account once you are comfortable with our privacy practices — the process is straightforward and your data is protected from the moment you sign up.